TERMS & CONDITIONS
For reservations of up to seven (7) nights a deposit equivalent in value to one (1) nights’ accommodation is payable at the time of making your reservation.
For reservations of eight (8) nights or more a deposit of 20% of the total accommodation charge is payable at the time of making your reservation.
All deposits must be
paid by a valid credit or debit card registered in the name of the
individual making the reservation. The same card must be
presented at time of check-in.
Deposits and balance charges for accommodation will be charged at the tariff specified at the time of making your reservation.
Cancellations & Refunds
(i) Cancellations up to 7 days prior to the date of arrival will be eligible for a full refund of the deposit paid.
(ii) Cancellations between 7 days and 24 hours prior to the date of arrival will be eligible for a refund of the deposit paid less a £10.00 administration charge.
(iii) Cancellations made within 24 hours of the date of arrival, will not be eligible for a refund of any deposit paid.
(iii) In case of no-show, the full amount for the stay will be charged.
Methods of Payment
We are pleased to accept payment of balances of accounts by the means of credit or debit card. It is required however that a valid credit or debit card be presented during check-in.
Payment of balances of accounts by cash will only be accepted by prior arrangement with the General Manager.
For corporate customers payment of balances of accounts by invoice may be arranged with prior agreement with the General Manager.
We are unable to accept payment in any other currency apart from pounds sterling (GBP).
We do not accept any booking either at time of making the reservation or check in if a valid debit or credit card is not presented, unless by prior arrangement of the General Manager.
Payment of Balances
All balance of accounts must be paid prior to departure. Payment of balances not paid upon departure will be applied to the credit or debit card provided during check-in. An itemised receipt for such will be forwarded to you by post to the address provided on your registration document.
We do not accept bookings for groups of multiple rooms for any duration of stay without the prior agreement of the General Manager. We will however always consider all booking types. We reserve the right to refuse or cancel any such booking that is not in accordance with this policy.
Damage to Guest Lodge Property
Any damage to the Guest Lodge property, fixtures and fittings must be paid for to the equivalent cost of replacement or repair in full prior to departure from the property. Any such payments not made prior to departure will be applied to the credit card provided during check-in. An itemised receipt for such will be forwarded to you by post to the address provided on your registration document.
The Guest Lodge does not accept liability for loss or damage to personal belongings and valuables of customers. We strongly advise that guests should not leave personal belongings of a valuable nature unattended on the premises at anytime. Such items may be deposited in the General Manager's safe by arrangement with and at the discretion of the General Management only.
ComplaintsWe are happy to consider complaints concerning any aspect of your stay and experience at Guest Lodge Penzance. We ask that concerns or issues are brought to our attention at the earliest opportunity during your stay with a member of staff or the General Manager directly in order to allow us to rectify where is reasonably possible any issues.
Guest Lodge Penzance · Promenade · Penzance · Cornwall · TR18 4LY
Tel: 44 (0) 1736 366882 · Fax: 44 (0) 1736 331100